Running a modern business is complicated and requires dedication, diligence, and more time than you ever imagined. Each and every piece requires you to become an expert at it, or at least hire someone who knows what they’re doing. Many small business owners find that they have little time left for themselves or their families. This is certainly a delicate balance to strike, but there are always things that you can do to make things a bit easier on yourself and your senior management staff. Below are a few different reasons you should consider using telephone answering services.
Buy Back Some of Your Personal Time
Whether for personal or professional pursuits, almost everyone could use a little bit more time. Especially if you’re a small business owner, gaining back some of your time is crucial. You may have started this business with the intention of eventually leaving most of the work to other employees so that you could take long vacations, spend time with your family, or enjoy your favourite hobbies, but business might have gotten in the way. Using a phone answering service can help you to solve this problem quickly as your current staff can spend less time on this menial task, and more time doing work that’s more productive.
Improve Your Services
How many times are you or other members of your staff interrupted during the day by the phone? Surely some of these are important customer calls, but many of them could be sales calls, misdials, or callers with simple questions. You and your staff could certainly improve many aspects of your business if you were given the freedom to work without having to spend a few minutes on the phone five or ten times an hour.
Improved Workflow
As mentioned above, having to answer the phone a few times every hour can be a nuisance. You may think that if you spend five minutes on the phone every hour that you’re only losing those few minutes to these callers, but that’s actually not the case. Each time you’re interrupted you lose your place in your work, and your mind has to work to get you back on track. This can take a few minutes to happen, which means that your level of productivity is reduced for a while after you get off of the phone.
In addition, you may find yourself taking the time to research information for these clients and then to make return calls. Answer your own phone does a lot of harm, and your time could certainly be better spent on important tasks while phone answering could be left to individuals less qualified to handle these high-level tasks that you really need to handle on your own. Many business owners worry that these answering services won’t do a great job, but the truth is that they are good at what they do.
